Refund Policy

A&B HomeFix – Refund & Cancellation Policy (Toronto, Ontario)

This Refund & Cancellation Policy explains when A&B HomeFix will issue a refund, credit, or adjustment for amounts you have paid, and how cancellations are handled for service calls, installations, and general contracting work.

Important: This Policy is written for a private‑sector contractor operating in Toronto, Ontario. It is intended to align with applicable Ontario and federal consumer laws (including cooling‑off rights for certain direct agreements) and with our Terms & Conditions and Privacy Policy. It does not replace your legal rights.

1) Scope & definitions

Customer: a residential or commercial client (owner, tenant, landlord, property manager) or their authorized agent.
Direct agreement: a contract concluded at your home or another place prescribed by law, which may include a 10‑day cooling‑off right to cancel without reason or penalty.
Special‑order/custom item: any item ordered specifically for your job that is non‑stock, made‑to‑order, or otherwise not returnable to our supplier.
Substantial completion: when the work is sufficiently complete for its intended use, subject to minor deficiencies.

2) Our service commitment (repair/rework first)

We stand behind our workmanship. If there is an issue with our work:

We will first inspect and, where warranted, repair or rework the affected portion at no additional cost within our workmanship warranty period (see Terms & Conditions).
If we cannot remedy a documented workmanship defect after reasonable attempts, we may, at our discretion, issue a partial refund or credit proportionate to the affected portion of the work.

3) When refunds/credits may be issued

We may issue a refund or credit in the following situations:

Overpayment or duplicate charge: If you paid more than the invoiced amount or were charged twice.
Statutory cooling‑off cancellation: If you cancel a qualifying direct agreement within the applicable cooling‑off period, we will refund all amounts paid, less the value of any goods/services you expressly requested during the cooling‑off period as permitted by law.
Failure to commence: If we accept payment and fail to start work within a reasonable period (excluding delays beyond our control), you may request a refund of unearned amounts.
Supplier cancellation: If a special‑order item cannot be supplied and no acceptable substitute is available, you may receive a refund for that item.
Billing error: If we invoice incorrectly, we will issue a correcting credit memo or refund.

4) Amounts that are non‑refundable

Certain charges are non‑refundable once incurred, except where required by law:

Service call/diagnostic fees once the technician has arrived on site.
Permits, inspection fees, engineering, testing, disposal/recycling fees, and third‑party charges paid or committed on your behalf.
Special‑order/custom items after we place the order, and any supplier restocking fees where returns are allowed.
Used/installed materials and consumables.
Expedited shipping charges.
Rentals (e.g., equipment, temporary facilities) already started or reserved.
After‑hours/emergency premiums for work already performed.
Financing/transaction fees charged by processors (if non‑recoverable).
Drain clearing: Restores flow at the time of service but is not a guarantee against future blockages; no refunds if a blockage reoccurs. We may offer a short revisit window at our discretion.

5) Deposits & progress payments

Deposits secure scheduling and procurement. Deposits are applied to your final invoice.
If you cancel after we have procured materials or allocated crew time, we may deduct actual costs incurred (including non‑returnable items and reasonable admin time) from your deposit and refund the balance if any.
On projects with progress billing, amounts covering completed work and committed materials are not refundable.

6) Cancellations by the customer

Within 24 hours of a scheduled visit: A service call fee may apply.
Outside the statutory cooling‑off period (if applicable): You may cancel, but you are responsible for work performed to date, committed materials, and any non‑refundable charges.
Change of mind on owner‑supplied items or aesthetics does not entitle you to a refund once installation has begun.

7) Cancellations by A&B HomeFix

We may cancel or suspend work for safety, access, payment, or legal reasons (see Terms & Conditions). If we cancel without cause before starting, we will refund unearned amounts and return any customer‑owned materials.

8) How to request a refund or credit

Contact us: Email abhomefixbilling@gmail.com (or call +1‑(416)‑880‑3068) with your invoice or work order number and a brief description.
Provide documentation: photos, notes, or proof of duplicate charge where relevant.
Return of goods: If applicable, return any materials in unused, resalable condition with original packaging; restocking fees may apply if allowed by the supplier.
Review: We aim to review within 5 business days and respond with our decision and any next steps.
Method & timing of payment: Approved refunds are issued to the original payment method (or by cheque/ETF if not possible) within 10 business days after approval.
Taxes: If a refund is issued, the HST portion is refunded on the same basis.

9) Warranty vs. refund

Where an issue is covered by manufacturer or workmanship warranty, the remedy is typically repair or replacement rather than a refund. We will help coordinate warranty service where reasonable.

10) Chargebacks

Please contact us first to resolve any concerns. Unauthorized chargebacks may delay resolution and could incur investigation costs if the chargeback is overturned.

11) GC/Subcontractor & commercial accounts

For work performed under a prime contract or as a subcontractor, refunds/credits are handled per the contract terms, any applicable holdback requirements, and documented change orders. Credits may be applied to the account rather than refunded.

12) Disputes & escalation

If we cannot resolve your concern informally, you may pursue available remedies under Ontario law. For eligible construction payment disputes, adjudication under the Construction Act may apply (see Terms & Conditions). Otherwise, disputes are governed by Ontario law with venue in Toronto, subject to small‑claims jurisdiction.

13) Changes to this Policy

We may update this Policy from time to time. The Effective date above shows when it last changed. Material changes will be communicated on our website or by email where appropriate.

14) Contact

A&B HomeFix – Billing & Customer Care
Email: abhomefixbilling@gmail.com / abhomefixtoronto@gmail.com
Phone: +1 (416) 880‑3068
Mailing address: Toronto, Ontario, Canada

Version control

v1.0 – Initial Toronto, ON